Booking and Cancellation
A deposit of 50% of the appointment cost is required to confirm your booking.
Any payment you make at the time of booking will be stored on your account, and at the end of your appointment, you will only need to pay the remaining balance.
While we understand that sometimes unexpected adjustments to your schedule need to be made, we respectfully ask that you give us at least 24 hours notice for cancellations or amendments, so that we can reallocate the appointment.
If you cancel or reschedule your appointment with more than 24 hours notice, your deposit will be returned to your bank account/card, or at your request can remain on your patient file for your next appointment.
If you cancel or reschedule with less than 24 hours notice, unfortunately, your deposit is non-refundable. A new deposit will be required to book any future appointment.
Thank you for your understanding.
At Dr Rachel Tunney Aesthetics, we are committed to protecting your privacy. We understand the importance of ensuring that the personal information entrusted to us is protected and respected and we, therefore, treat personal data in accordance with the Data Protection Act and General Data Protection Regulation, in addition to our clinical confidential requirements.
Company name: Tunney Limited, trading as Dr Rachel Tunney Aesthetics
Company registration number: 11150263
Registered office address: Little Dene, Lawrence Lane, North Gorley, Fordingbridge, SP6 2PG
Trading address: Studio 50, 50 Christchurch Road, Ringwood, BH24 1DW
Contact number: 07518974561
Contact email: email@example.com
By using this website, you have read and agreed to the following terms and conditions:
What data do we collect from you?
Medical Records – The information must be collected as part of your consultation and registration with the clinic. This includes information such as your name, address, date of birth, e-mail address, phone number, next of kin and medical history. This is so that we can safely proceed with any treatments, for internal recordkeeping, billing and accounting, and to respond to any queries, complaints or requests for further information. The basis on which we do so is that it is necessary for our performance of the contract we have with you or is necessary for our legitimate interests in managing our business and improving our professional services, and to comply with our regulatory obligations. Failing to provide us with complete, truthful information will result in us being unable to provide treatment.
Enquiries – If you make an enquiry with us, we may record certain details in order to track and follow up on enquiries, in addition to scheduling appointments. This includes information such as your name, address, phone number and email address. This is so that we can supply you with the information that you have requested about our professional services, on the basis that it is necessary for our legitimate interests in promoting and to provide information and a quotation for our services. Failing to provide us with this information for marketing purposes will have no impact upon the provision of your treatment.
Staying in Touch – We provide a wide range of additional services for our patients. We would like to use the details on our database to inform you of these and the various services that the group provides, on the basis that it is necessary for our legitimate interests in promoting our professional services. If you do not wish us to use your personal data in this way, please unsubscribe using the relevant link in the email that we send you. All future marketing communications will also contain a simple way to opt out of receiving any further marketing communications from us.
Information we collect automatically with regards to each of your visits to our website www.drtunneyaesthetics.co.uk we will automatically collect the following information:
Technical information, including the Internet Protocol (IP) address used to connect your computer to the internet, browser type and version, time zone setting, browser plug-in types and version, operating system, and platform.
Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our website (including date and time), pages you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page
How do we use your personal data?
When you provide personal information to us, the purpose for which you are providing the personal information will always be made clear. We collect information from you when you subscribe to a newsletter, fill out a form or enter information on our site.
The information you give to us may be used for some or all the following reasons:
To assess and deliver treatments
To provide you with the information, treatments, products, and services that you request from us
Internally, to inform decisions about our business operations or strategy
To notify you about changes to our service
To send you text/email notifications to remind you of any appointments booked with us
To contact you for post-treatment follow up and care, including survey requests in order to improve our service
To contact you from time to time to market services, treatments and products we provide and think may be of interest to you, based on your interests and preferences where you have made them known to us.
Disclosure Of Your Personal Data
Sensitive information relating to your medical history will be kept confidential and will only be disclosed to the individuals involved in delivering your treatment.
We may share your personal information with:
Other staff members of Dr Rachel Tunney Aesthetics as part of your ongoing care provisions, or for the purpose of analysing the business
To provide some of our professional services, we may use the input of selected third parties, where this is necessary for the performance of our contract with you. This will require the disclosure to such third parties of your contact details, as well as further personal data about you with your consent which is relevant to the services they provide. Selected third parties include Pharmacies for prescriptive purposes to provide your agreed treatment. Opting out of sharing your information with these providers may affect our ability to treat you. All our suppliers have appropriate confidentiality obligations and/or contractual data processing clauses with us.
There may also be circumstances where we are under a duty to disclose your personal information or share your personal information to comply with any legal or regulatory requirement, obligation or request. This includes the police for the prevention or investigation of a crime, or our Insurers, legal advisors or other third parties who need access to it in the context of managing, investigating, or defending claims or complaints.
Data Security and Retention
We cannot guarantee that the information you send us over the internet is secure, but once we receive it, we will take all reasonable steps to protect the information you supply to us.
Dr Rachel Tunney Aesthetics will not transfer your data outside of the European Economic Area. Backups of electronically stored data are taken regularly, with strong encryption used to protect all files.
If you contact us with an enquiry about our professional services but you do not subsequently become a patient, it is our policy to keep your personal data unless you instruct us not to.
If you are or become a patient, we will retain contact information (including personal data) indefinitely.
Personal data relating to our professional contacts will be retained for so long as is necessary, or until you indicate otherwise to us, but we will aim to update our contacts’ preferences on a periodic basis.
Dr Rachel Tunney Aesthetics tries to give visitors to our website the best experience possible. One of the ways we achieve this is by storing small amounts of information about your visit in data files on your computer called cookies. Cookies don’t identify you personally but help the site remember details about your visit enabling us to provide better services for you. They cannot carry viruses or install malware on your machine. You can control and delete these files as you wish. If you choose to delete cookies, please be aware that some parts of the website, such as our contact forms, will not work properly.
Your Legal Rights
You have the right to ask us not to process your personal information, but where consent is withdrawn for the processing of personal data from your medical records, our ability to continue your treatments will be impaired.
You have the right to ask us not to process your personal information for marketing purposes. We will only contact you for marketing purposes if you have opted in to receive such communications. If you wish to stop receiving some or all marketing communications from us, you can let us know by emailing firstname.lastname@example.org.
Our website www.drtunneyaesthetics.co.uk may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that they will have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
The General Data Protection Regulation gives you the right to access information held about you. Any requests should be made in writing to Dr Rachel Tunney, Little Dene, Lawrence Lane, North Gorley, Fordingbridge, SP6 2PG or emailed email@example.com. All requests will be subject to the appropriate identification checks. Whilst there is no charge for the first copy of your record, we reserve the right to charge a small administrative fee for all subsequent copies of the same record. We will endeavour to supply you with all the requested information within one month.